Welcome to Mundane! 

We’re thrilled to have you here and are committed to providing you with an exceptional shopping experience. Please take a moment to review our store policies to ensure a smooth and enjoyable shopping experience.

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1. Order Processing and Shipping

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Order Processing Time

• Processing Time: Orders are processed within 1-3 business days. Business days are Monday through Friday, excluding holidays.

• Order Confirmation: Once your order is placed, you will receive an order confirmation email with details about your purchase. Please check your spam/junk folder if you do not receive it within 24 hours.

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Shipping Methods and Rates

• Domestic Shipping: We offer standard and expedited shipping options. Shipping costs are calculated based on the weight of the package and the shipping destination.

• International Shipping: At the moment, we do not ship internationally.

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Delivery Time

• Domestic: Typically, delivery takes 3-7 business days for standard shipping and 1-3 business days for expedited shipping.

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Tracking Your Order

• You will receive a shipping confirmation email from us with a tracking number once your order has shipped. Use this tracking number to monitor the status of your delivery.

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2. Returns and Exchanges

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Return Policy

We don’t accepts returns until and unless,

• The package box appears damaged during transit - please record a video and take clear photos of the damage and the shipping labels before opening the parcel

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Return Process

• To initiate a return, please contact our customer service team at returns.mundane@gmail.com with your order number and reason for return.

• You will receive instructions on how to return your item. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

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Refunds

• Once your return is received and inspected, a refund will be processed to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

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3. Exchanges

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• Exchanges are not allowed once the order has been placed.

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4. Product Quality and Descriptions

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• We strive to ensure that all product descriptions, images, and details are accurate. However, slight variations in color and design may occur due to monitor settings and natural material variations.

• If you receive a damaged or defective item, please contact us within 7 days of receipt at workmundane@gmail.com for a resolution.

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5. Privacy and Security

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Personal Information

• We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data.

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Security

• Our website uses SSL encryption to ensure a secure shopping experience. All transactions are processed through secure payment gateways.

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6. Contact Us

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• Customer Service: For any questions or concerns, please contact our customer service team at workmundane@gmail.com. We’re here to assist you Monday through Friday, 9 AM - 5 PM EST.

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7. Changes to Store Policies

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• Mundane reserves the right to update or modify these store policies at any time. Any changes will be posted on this page, and it is your responsibility to review them periodically.

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Thank you for shopping with Mundane. We appreciate your business and are here to help ensure your satisfaction with every purchase. Enjoy your shopping experience!