Shipping & Returns

Welcome to Mundane!

Please take a moment to review our Shipping and returns to ensure a smooth and enjoyable shopping experience.

1. Order Processing and Shipping

Order Processing Time

Processing Time: Orders are processed within 1-3 business days. Business days are Monday through Friday, excluding holidays.
Order Confirmation: Once your order is placed, you will receive an order confirmation email with details about your purchase. Please check your spam/junk folder if you do not receive it within 24 hours.

Shipping Methods and Rates

Domestic Shipping: We offer standard and expedited shipping options. Shipping costs are calculated based on the weight of the package and the shipping destination.
International Shipping: At the moment, we do not ship internationally.

Delivery Time

Typically, delivery takes 3-7 business days for standard shipping and 1-3 business days for expedited shipping.

Tracking Your Order

You will receive a shipping confirmation email from us with a tracking number once your order has shipped. Use this tracking number to monitor the status of your delivery.

2. Returns and Exchanges

Return Policy

We don’t accepts returns until and unless,

The package box appears damaged during transit - please record a video and take clear photos of the damage and the shipping labels before opening the parcel

Return Process

To initiate a return, please contact our customer service team at returns.mundane@gmail.com with your order number and reason for return.
You will receive instructions on how to return your item. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

Once your return is received and inspected, a refund will be processed to your original payment method. Please allow 5-7 business days for the refund to appear in your account.

3. Exchanges

4. Product Quality and Descriptions

We strive to ensure that all product descriptions, images, and details are accurate. However, slight variations in color and design may occur due to monitor settings and natural material variations.
If you receive a damaged or defective item, please contact us within 7 days of receipt at workmundane@gmail.com for a resolution.